Frequently Asked Questions
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WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal as payment method.
WHAT EQUIPMENT DO I NEED TO USE THE IPTV SERVICE?
All you need is a device running any of os and a broadband connection to the device,
DO YOU SEND ME A CARD FOR MY RECEIVER BOX?
No, once you completed your order, we send you a single line of code which you insert into a file or the file itself you place on your receiver throw setup. This tells the receiver where in the world our servers are and how to communicate with them.
DO YOU OFFER A CHEAPER ALTERNATIVE WITH LESS CHANNELS?
We do not offer single packages, we offer 3, 6 and 12 months subscription pplans including the full package.
WILL YOU SEND ME THE M3U FILE?
Yes, we would send you the M3U file to connect to our servers which needs to be inserted exactly as sent into the Keys directory located on your receiver/ device.
CAN I RE-SHARE A C: LINE OR USE IT ON MORE THAN 1 RECEIVER?
No. The CW: line supplied will work only on 1 receiver at a time. Using the same CW: line on another receiver will cause the service to be very jumpy and impossible to watch.
Our server monitors the amount of requests in a set period of time and if it detects that you have tried to share the same line of code with another receiver, it may disconnect you from the service with no chance of a refund because you have violated the server’s terms and conditions.
SOME SITES ADVERTISE NO FREEZING BUT I SOMETIMES EXPERIENCE PROBLEMS WITH THE PICTURE FREEZING OR GITTERING. IS THERE ANYTHING I CAN DO ABOUT THIS?
Pay TV services operate an encryption policy that requires your receiver to retrieve a new decoding word every few seconds. This does not involve a particularly large amount of bandwidth but it is time critical. Therefore, if one of these message is lost due to delays on the Internet, congestion on your line, or congestion at your ISP it is possible that your picture may freeze or become blocky for a few seconds.
To ensure you are receiving the best possible result from our service we would recommend that you do not run any other software on your home network at the same as you are watching television. If your connection to the Internet is busy downloading or for some other reason then this is likely to affect your viewing pleasure.
Note also that you can only use your line on *one* receiver at a time. If you try to use it in more than one receiver at the same time then the receivers will conflict with each other and cause similar freezing problems.
HOW ABOUT INTERNET CONNECTIONS?
We definitely recommend a broadband internet connection of at least 700kbps.
You will need your device connected to the internet all the time that you are watching TV for your service to work correctly.
DO YOU HAVE A PRIVACY POLICY?
Yes we most certainly do, check out terms of use and Privacy Policy sections.
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STILL GOT QUESTIONS?
FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked: